RNP BUSINESS GUIDES / Keeping work moving
What does Starlink’s business SLA actually cover?
THE SHORT ANSWER
Starlink’s Priority SLA is a conditional network-availability commitment for eligible service, not a guarantee that every business application stays online. It specifies 99.9% monthly Network Availability and excludes Mini kits. Check the covered equipment, measurement boundary and exclusions, then design local power and network resilience separately.
01 / Keeping work moving
What is the vendor measuring?
The current SLA covers eligible Local and Global Priority lines in Available cells. It measures the Starlink Kit-to-Point-of-Presence path while powered and active; continuous failures of at least 60 seconds count. Exclusions include Mini, Data Pools, Impact Plans and Bonded Gateways. Qualifying failure provides a 20% base-cost service credit under the terms. Power, obstructions, non-Starlink configuration and other stated exclusions matter.
02 / Keeping work moving
What does 99.9% mean as arithmetic?
Illustration of the percentage — not an outage allowance for your business
30 days × 24 hours × 60 minutes × 0.1% = 43.2 minutes
A hypothetical 30-day period contains 43,200 minutes. One tenth of one percent is 43.2 minutes. This calculation only illustrates the percentage; the SLA’s actual measurement rules and exclusions determine whether a service credit applies.
It does not mean a business is promised no more than 43.2 minutes of application downtime. A dead access point, failed local switch or unavailable cloud service can stop work without being the measured Starlink network failure. Keep these boundaries visible in a procurement comparison.
03 / Keeping work moving
Which availability questions remain with the project?
| Layer | Question for the buyer or installer |
|---|---|
| Starlink service | Is this exact plan, kit and location eligible under the current SLA? |
| Site power | How long does the required equipment remain powered? |
| Local network | What happens if the firewall, switch or access point fails? |
| Business application | Can the vendor’s service and your authentication path be reached? |
| Operational recovery | Who receives the alert and restores usable work? |
04 / Keeping work moving
How should two availability offers be compared?
Compare the measurement boundary, covered hours, exclusions, remedy and reporting procedure. Two services can advertise the same percentage while measuring different things. Save the dated terms used in the purchasing decision and identify any separate installation or managed-support agreement.
RNP recommends describing the business requirement in operational language alongside the contract: dispatch must resume within the agreed time, or a payment lane must have an approved fallback. Those requirements then become commissioning tests. They should not be inferred solely from a vendor percentage.
05 / Keeping work moving
What evidence should the company retain?
- The applicable SLA and plan confirmation from the purchasing date.
- Kit identification and a record of the approved installation position.
- Incident times with time zone, service observations and local power status.
- The current support contact and vendor reporting procedure.
- Separate records of application recovery and any service-credit request.
About this guide
RNP’s planning recommendations are separate from vendor specifications. Sources were checked on October 15, 2026; current plan terms, availability and account-specific offers can change. Illustrative calculations are not installation measurements. RNP confirms project scope, price and local delivery availability after assessment.
PLAN THE INSTALLATION
Turn the question
into a clear brief.
Tell us the availability requirement, intended hardware and local recovery process.
Request a project review ↗Scope, location, price and availability are reviewed before work is accepted.